1. Introduction
F99o (https://f99o.ws) is one of Bangladesh's most trusted online gaming platforms. We place the highest importance on the privacy of our members. This Privacy Policy explains how f99o collects, uses, and safeguards your personal information.
By using the f99o website or mobile app, you agree to this Privacy Policy. This policy forms part of our Terms & Conditions works in partnership with.
We believe privacy is not simply about hiding data — it means keeping you fully informed about exactly how your data is being used. That is why this Privacy Policy is written in plain, straightforward language: so you can understand it clearly.
Important: f99o never sells your personal information to third parties. This is our core commitment.
2. Information We Collect
F99o collects certain necessary information to provide you with our services. Details are outlined below:
A) Information You Provide Directly
- Registration Information: Name, mobile number, date of birth, and password.
- Identity verification details: National ID number or passport number (where applicable).
- Payment Information: Mobile banking number (bKash/Nagad/Rocket). Complete financial details are never stored on our servers.
- Contact Information: Messages and complaints submitted to our support team.
B) Automatically Collected Information
- Device Information: Your device type and operating system, whether mobile or desktop.
- Log Information: IP address, login time, session duration.
- Gaming data: Games played, bet amounts, and win/loss history.
- Cookie Information: Cookies are used to enhance your browsing experience on our website.
| Data type |
Reason for Collection |
Mandatory? |
| Name & mobile number |
Account creation & communication |
Yes |
| Date of Birth |
Age Verification (18+) |
Yes |
| Identity document |
KYC Verification |
Where applicable |
| Mobile banking number |
Payment Processing |
Yes |
| IP Address |
Security & Fraud Prevention |
Automatic |
| Gaming History |
Responsible gaming monitoring |
Automatic |
3. How We Use Your Information
F99o uses the data collected under its Privacy Policy exclusively for the following purposes:
- Account management: To create, verify, and manage your account.
- Service delivery: For gaming services and the processing of deposits and withdrawals.
- Security assurance: To detect and prevent fraud, money laundering, and other illegal activities.
- Customer Support: To resolve your complaints and enquiries.
- Promotional communications: With your consent, to inform you about special offers and promotions.
- Responsible gaming: To monitor your gaming habits and take precautionary action when necessary.
- Legal Obligation: To meet the requirements of applicable laws and regulatory bodies.
- Service Improvement: Analytics to improve our platform and service quality.
Please note: f99o never shares your information with third parties for marketing purposes. You can opt out of promotional messages at any time.
4. Data Storage & Retention
How long f99o retains your data depends on the type of information and applicable legal requirements:
Account Information
All account data is retained for as long as your account remains active. Even after account closure, data may be kept for a maximum of 5 years some data may be retained.
Transaction Information
All financial transaction records are retained for a minimum period in compliance with international financial regulations 5 years is retained as part of our legal obligations.
Gaming Information
Gaming logs and history are generally retained 2 Years is retained. Records may be kept for longer if required for dispute resolution.
Contact Information
Support chat and email correspondence 1 year is retained.
Data deletion: Once legal retention periods have expired, f99o will securely delete or anonymize your data. You may request deletion by emailing support@f99o.ws.
5. Data Sharing & Disclosure
Under f99o's Privacy Policy, we never sell your data. However, information may be shared in the following limited circumstances:
Service provider partners
Trusted third-party providers are engaged for payment processing, KYC verification, and cybersecurity. These partners operate under strict confidentiality agreements and may only use your data for the specific purposes defined.
Legal obligations
Information may be disclosed to satisfy court orders, government directives, or regulatory requirements. Where possible, you will be notified in advance.
Fraud Prevention
In cases of suspected money laundering or fraud, relevant information may be disclosed to the appropriate authorities.
Business Transfer
In the event of an ownership change or merger, your data may be transferred to the new owner. You will be notified in advance should this occur.
| Recipient |
Data type |
Purpose |
| Payment Gateway |
Mobile number, transaction details |
Payment Processing |
| KYC Provider |
Identity document details |
Identity Verification |
| Cybersecurity services |
IP address, device information |
Fraud Prevention |
| Regulatory Authority |
Required information |
Legal obligations |
6. Cookie Policy
The f99o website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.
Cookie Type
- Essential cookies: Essential for core website functionality. Used to manage login sessions and maintain security.
- Functional Cookies: Used to remember your preferences, such as language and settings.
- Analytics cookies: Helps analyse website usage patterns to improve our services.
- Security Cookies: Used to detect fraud and protect your account.
Cookie Controls
You can manage cookies through your browser settings. Please note that disabling essential cookies may cause certain features of the website to stop working.
Please note: f99o does not use cookies from external advertising networks. Our cookies are used solely to improve the quality of your experience.
7. Your Rights
Under f99o's Privacy Policy, you have the following rights regarding your personal data:
- Right to Access: You may request details of what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you may request that it be updated.
- Right to Erasure: You may request the deletion of any data that is not subject to legal retention requirements.
- Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
- Right to Data Portability: You may request a copy of your data in a standard, portable format.
- Right to Opt Out of Promotional Communications: You can opt out of marketing messages at any time.
- Right to Lodge a Complaint: If you are dissatisfied with how your data is handled, you may lodge a complaint with the relevant authority.
To exercise these rights support@f99o.wsto send us an email. We typically respond within 30 business days.
8. Security measures
F99o uses industry-standard technology and processes to keep your data safe:
- 256-bit SSL Encryption: All data transmitted between you and our servers is fully encrypted.
- Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
- Firewall Protection: Advanced firewall systems to block unauthorized access.
- 24/7 Security Monitoring: Our cybersecurity team monitors systems around the clock.
- Regular Security Audits: Regular security assessments conducted by independent third-party experts.
- Data Backup: Your data is stored in secure backups.
- Staff Training: All our staff undergo rigorous data protection training.
Your Role: While f99o maintains robust security measures, never share your password with anyone and avoid logging in over public Wi-Fi.
9. Children's Privacy
F99o is an adult gaming platform. We strictly prohibit registration by anyone under the age of 18.
- Age verification is carried out at the point of registration.
- Additional identity verification may be required in cases of suspicious activity.
- Any data found to belong to a minor is deleted immediately and the account is closed without delay.
- If you become aware of any minor using f99o, please notify us at support@f99o.ws.
10. Changes to the Privacy Policy
F99o may update this Privacy Policy when necessary. In the event of any changes:
- Members will be notified of significant changes via email or in-app notification.
- Updated policies take effect from the date of publication.
- Continued use of f99o after any changes takes effect will be considered acceptance of the updated policy.
- We recommend checking this page regularly.
Last Updated: January 2026. The latest version of this Privacy Policy is always available at f99o.ws/privacy-policy.
11. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please contact us:
- Email: support@f99o.ws
- Live Chat: Chat button at the bottom right of the website (active 24/7)
Our privacy team typically responds to Within 48 hours all requests. For data deletion or correction requests, a maximum of 30 Business Days This may take some time.
For more details, visit our Terms & Conditions and Responsible Gaming Visit the page.
FAQs
No, f99o never sells your personal information to third parties. This is a fundamental principle of our Privacy Policy. We believe your data belongs to you, not us.
Yes, completely secure. f99o does not store your full financial details on its own servers. All payment processing is handled through PCI-DSS certified payment gateways with the highest security standards. Every transaction is protected with 256-bit SSL encryption.
Yes, you may request the deletion of data that falls outside our legal retention requirements. Simply email support@f99o.ws. For active accounts, you will need to close your account first. Please note that financial transaction records are legally required to be retained for 5 years.
Yes, f99o can access your gaming history, but solely for responsible gaming oversight, fraud prevention, and legal compliance. Your gaming data is never shared with third parties for marketing purposes.
You can opt out of promotional messages at any time by updating your notification preferences in Account Settings or by emailing support@f99o.ws. Please note that essential account-related communications cannot be disabled, as they are necessary for your security.
If you believe f99o has violated your privacy rights, please contact us immediately at support@f99o.ws with full details. Our team will begin an investigation within 48 hours and keep you informed. For serious complaints, you have the right to escalate the matter to the relevant regulatory authority.